Privacy Policy

1. Information We Collect

When you submit a quote request or otherwise interact with our Site, we may collect:

• Name
• Phone number
• Email address
• Property address (for fence installation/service purposes)
• Details about your project (fence type, approximate footage, timeline, photos you provide)
• Any other information you voluntarily provide through our forms or communications

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and provide estimates
• Schedule and coordinate fencing services
• Send you text messages and/or emails related to your quote, appointment, and project status (see Sections 3 and 4 below)
• Improve our Site and services
• Comply with legal obligations

We do not sell your personal information to third parties.

3. SMS / Text Messaging Communications

If you provide your phone number and opt in via the checkbox on our quote form, you consent to receive text messages from TrueRise Service related to:

• Confirmation of your quote request
• Appointment scheduling and reminders
• Project status updates
• Requests for feedback/reviews after service completion

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors and affiliates is limited to what is required for the purposes of providing the services you requested (e.g., coordinating your installation).

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. You will receive a one-time confirmation that you have been unsubscribed, and will not receive further texts from us unless you opt in again.
• Reply HELP for assistance, or contact us directly at servicetruerise@gmail.com.

4. Email Communications

If you provide your email address, we may send you transactional emails (such as quote confirmations) and, if applicable, follow-up communications about your project. Every email we send that is not a one-time transactional confirmation will include a working unsubscribe link. You may unsubscribe from email communications at any time by clicking that link, and we will honor your request promptly.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Third-Party Service Providers

We may use third-party service providers (such as SMS/messaging platforms, email providers, hosting providers, and payment processors) to help us operate our business and communicate with you. These providers only receive the information necessary to perform their function and are not permitted to use your information for their own marketing purposes.

7. Your Choices

You may:

• Opt out of text messages at any time by replying STOP
• Unsubscribe from emails via the link in any email
• Request that we delete your personal information by contacting us directly (subject to any records we're legally required to retain)

8. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent changes.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

TrueRise Service LLC
Email: servicetruerise@gmail.com